DEFINOX, security at the heart of the customer process

Exchange with Hervé Richard, Head of Customer Service at DEFINOX and guarantor of this transmission.

Can you start by explaining your role at DEFINOX?

As Customer Service Manager at DEFINOX since 2017, my responsibilities are many and varied, but they all boil down to helping customers use our valves.

I am not only involved in answering customer questions, but also in three other areas: preventive maintenance, dealing with non-conformities and finally training; these three topics are directly related to the safe use and maintenance of our devices.

DEFINOX is known for the quality of its valves, which are characterized by their 100% maintainable nature. However, it is our responsibility to ensure the safety of people throughout the process, from the installation to the dismantling of our valves and high-performance actuators. Some interventions can prove complicated or even dangerous. We therefore pay particular attention to the education and training of the users of our valves.